There was a time when holiday returns were limited to things like that “adorable” sweater your Aunt Edna bought you – or that ultra-loud toy some well-meaning relative bought your kids Not anymore....
Once upon a time, there was a company that had 100% customer satisfaction. Its customers didn’t just love its products, they loved its fulfillment – and they frequently posted positive things about...
By this point in the peak season, most of us who work in fulfillment need an extra sales surge about as much as we need a hole in the head. After all, order volumes are already at their highest and...
When Bing Crosby sang that he was dreaming of a white Christmas, he probably wasn’t thinking of blizzards and ice storms – or peak season shopping. In fact too much of the white stuff can easily turn...
Do you remember what your holiday decorations looked like in your first “grown-up” home? Chances are they’ve multiplied a lot since then, growing from an easily stored collection of tchotchkes to a...
When it comes to peak season there’s no such thing as a silent night – or day – especially for your IT professionals. Because if any part of your web site isn’t working, it can easily turn a...
There are some people who say that places like Atlanta and Los Angeles have some of the country’s worst traffic. But that’s only because they haven’t seen the long lines of trucks idling outside many...
Breaking up may be hard to do. However breaking products during shipping definitely isn’t. According to recent research approximately 20% of customers have received a delivery of damaged goods. Four...
The English language is full of words that shoppers hate to hear. The expression, “Your shipment is delayed” is definitely one of them – especially during the holidays, when consumers absolutely,...
Whoever said nobody’s perfect must have been an eCommerce shopper – because if you buy online often enough, there’s a good chance you’ll receive at least one inaccurately filled order. Just ask our...
