December 18, 2019
When Bing Crosby sang that he was dreaming of a white Christmas, he probably wasn’t thinking of blizzards and ice storms – or peak season shopping.
In fact too much of the white stuff can easily turn into an eCommerce nightmare.
On the one hand, consumers understand that winter weather contingencies can wreak serious havoc with parcel deliveries. On the other, much like Santa is somehow able to make it to kids’ houses in any kind of weather, they still expect that they’ll able to get items delivered to their doorstep exactly when they want them, no matter what. And boy can they become cranky if that doesn’t happen.
As evidence, consider this story about Amazon Holiday Shipping Delays that ran earlier this month.
Regrettably, we don’t have a red-nosed reindeer we can throw at this particular challenge. However we do have some food for thought.
We’ll be talking about more holiday pain points – and how to offset them – over the next few days, so we hope you’ll join us again soon. Until then, may your days be merry and bright. And may all your Christmas shipments be right.
Read other blog posts from this 12-part series entitled "The 12 Days of Peak Season":
Day 8 of 12: Eight Costs A-Growing (Rising Fulfillment Fees)
By this point in the peak season, most of us who work in fulfillment need an extra sales surge about as much as we need a hole in the head. After all, order volumes are already at their highest and...
Whoever said nobody’s perfect must have been an eCommerce shopper – because if you buy online often enough, there’s a good chance you’ll receive at least one inaccurately filled order. Just ask our...