Insights

INSIGHTS
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January 2020 Warehouse Safety Calendar & Topics for Discussion

Safety must always be a top priority because warehouses are of the most dangerous places to work in America. But how can those risks be mitigated in order to keep employees safe and to keep the operation running? Safety.

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Day 12 of 12: Twelve Returns Coming (How to Handle Customer Returns)

There was a time when holiday returns were limited to things like that “adorable” sweater your Aunt Edna bought you – or that ultra-loud toy some well-meaning relative bought your kids

Not anymore.

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Day 11 of 12: Eleven Shoppers Griping (Resolving Customer Complaints)

Once upon a time, there was a company that had 100% customer satisfaction. Its customers didn’t just love its products, they loved its fulfillment – and they frequently posted positive things about it on everything from social media to Youtube’s unboxing channel.

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Day 10 of 12: Ten Ads A-Hyping (A Guide to Handle Flash Sales)

By this point in the peak season, most of us who work in fulfillment need an extra sales surge about as much as we need a hole in the head. After all, order volumes are already at their highest and our fulfillment centers are usually working overtime and at full capacity already.

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Day 9 of 12: Nine Places Snowing (How to Avoid Holiday Shipping Delays)

When Bing Crosby sang that he was dreaming of a white Christmas, he probably wasn’t thinking of blizzards and ice storms – or peak season shopping.

In fact too much of the white stuff can easily turn into an eCommerce nightmare.

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Day 8 of 12: Eight Costs A-Growing (Rising Fulfillment Fees)

Do you remember what your holiday decorations looked like in your first “grown-up” home? Chances are they’ve multiplied a lot since then, growing from an easily stored collection of tchotchkes to a full-fledged horde of holiday cheer that probably needs its own zip code.

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Day 7 of 12: Seven Systems Slowing - IT's Role in Inventory Management

When it comes to peak season there’s no such thing as a silent night – or day – especially for your IT professionals. Because if any part of your web site isn’t working, it can easily turn a customer’s festive shopping experience into the Nightmare Before Christmas.

It’s no different for the IT professionals who handle the fulfillment side of your business, or at least it shouldn’t be.

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Day 6 of 12: Six Trucks Delaying (Shipping Delays & Dock Congestion)

There are some people who say that places like Atlanta and Los Angeles have some of the country’s worst traffic.

But that’s only because they haven’t seen the long lines of trucks idling outside many fulfillment centers’ receiving areas during peak season.

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Day 5 of 12: Five Broken Things - Damaged Shipments During Peak Season

Breaking up may be hard to do. However breaking products during shipping definitely isn’t.

According to recent research approximately 20% of customers have received a delivery of damaged goods.

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Day 4 of 12: Four Appalling Words - eCommerce Shipping Delays

The English language is full of words that shoppers hate to hear.

The expression, “Your shipment is delayed” is definitely one of them – especially during the holidays, when consumers absolutely, positively need their goods delivered before Christmas or Hanukkah.

So how do you avoid disappointing your customers and losing sales during the most (potentially) profitable time of the year?

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Day 3 of 12: Three Missed Bins - Warehouse Picking Technology

Whoever said nobody’s perfect must have been an eCommerce shopper – because if you buy online often enough, there’s a good chance you’ll receive at least one inaccurately filled order.

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Day 2 of 12: Two Urgent Moves - Fulfillment Shipping Challenges

Slow and steady may have won the race for the tortoise. But it certainly won’t win peak season business for your company, particularly not if you’re talking about parcel shipping.

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